The customer is always...wrong?
25-07-2011 | By: Chris Losh | Category: Opinions Service Sherry VenuesWhen service doesn't stand up to the setting » More
Wine complaint
14-02-2011 | By: Ronan Sayburn | Category: Opinions People Service WinesThe other day we had a complaint about wine service in one of our hotels, to be honest this is quite rare but i rang the customer to find out what had happened... » More
Marking up
28-01-2011 | By: Chris Losh | Category: Opinions Business Service WinesI’ve had a few sommeliers call me up in varying states of fury and dismay over the last few weeks to point out an article pointing the finger at restaurant wine mark-ups that appeared in Decanter » More
Spaghetti (and) Western
18-08-2010 | By: Chris Losh | Category: Opinions Business Service WinesIs the GWW buy-out proof that Enotria is back in the game? » More
Be careful of what you wish for!
15-04-2010 | By: Mark Deamer | Category: Opinions Service WinesSo what's the verdict Doc? I have put this question to my G.P. once before. "Well if you continue to play contact sports you will probably need walking sticks by the age of 40". And with that simple answer my dreams of persuing a career in (semi) professional sports vanished. » More
The Language of Wine
03-04-2010 | By: Garry Clark | Category: Opinions Service WinesThe world of wine is packed with a littany of descriptors, a veritable treasure trove of fruits, spices and confections all used to describe a drink. » More
The BYO Debate
26-03-2010 | By: Mark Deamer | Category: Opinions Service WinesA pain or a useful tool. I wondrer if sommeliers see the value of letting customers bring their own wine to a restaurant? » More
Glass half empty...
26-03-2010 | By: Chris Losh | Category: Opinions Service WinesIt’s about time sommeliers ditched their fashionable ennui and took a happy pill » More
How to talk to the sommelier
25-02-2010 | By: Robert Giorgione | Category: Opinions People Service WinesI was asked this question recently by a good friend of mine Carol Paterson-Smith. Very soon, she will be launching her own website Alpha Female and I will be her 'Wine Guru' providing advice to her clients. The primary role of the sommelier within a restaurant is to assist you making the right choice of wine. However, what is the right choice? Remember, always bear in mind, whatever the situation you are the guest and therefore the customer. A good sommelier will make sure that you feel comfortable and provide you with good advice appropriate to your individual needs, whatever you are eating, your mood and circumstances etc. » More
Neo-prohibitionists
12-02-2010 | By: Peter McCombie | Category: England Opinions Service Wines South AfricaI’ve been thinking a lot about the ‘problem’ of alcohol and the increasingly virulent campaign against it by the trash and mainstream media, fed by the health lobby and supported by hypocritical politicians » More
Glass sizes
05-02-2010 | By: Peter McCombie | Category: England Opinions Service WinesWine seems to be merely a profit centre, that too many operators think doesn’t need any care or attention » More
