Brand Home Lead Guide

Central London, England

Job Description :
Brand Home Lead Guide - Talisker Carbost, Isle of Skye, Scotland Fixed Term - 6 months - Annualised Hours - 1400Hrs


Please note this is a fixed term part-time role comprised of annualised hours. This means that during peak tourist season our Guides may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About Us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character, and in 250 years, nothing's changed.  We're the world's leading premium alcohol company.  Our brands are industry icons.  And our success is thanks to the strength of our people, in every role.  It's why we trust them with our legacy.  And it's why we reward them with the career-defining opportunities that they deserve. 

Our Ambition is to create the best performing, most trusted and respected consumer Products Company in the world.  To achieve this, we need the world's very best Brand Home Guides

A diverse workforce is essential to our success as a multi-national, multi-cultural business.  Our aim is to foster a culture that provides opportunities for all, through the variety of different personalities, experiences and perspectives, creating a stimulating and rewarding working environment.  By creating a truly inclusive workplace that recognises difference and diversity of thought, feelings and actions, we can allow our people to unleash the power of being themselves, always, to enable them to Celebrate Life, Every Day, Everywhere


Scotland is the home of Diageo's diverse range of Scotch whiskies. In Scotland, ISC Distilling is responsible for producing over 30 million cases of Diageo's Scotch whiskies such as Johnnie Walker, J&B and Bell's every year. As well as Scotch, ISC Distilling produces 12 million cases of white spirits including Smirnoff vodka, Tanqueray gin and Gordon's gin and over four million cases of other spirits and ready to drink brands. With the growth trajectory for Scotch looking strong, Diageo has announced plans to invest over £1billion in Scotch whisky production over the next five years to meet growing global demand for our brands. The investment will see a major new malt distillery built expansion of existing distilleries and substantial new warehousing capacity will be developed. There are eight main warehousing sites, housing our maturing stocks of Scotch whisky, supported by a state-of-the-art cooperage opened in 2011 and coppersmiths. 

This is an exciting opportunity to join the talented team at our Talisker Distillery as a Brand Home Lead Guide.

As a lead guide you'll be vital to the day to day running of the visitor centre, organising tours and allocating them to your team.

You'll order stock, handle email enquiries and manage both the safe and till for banking purposes.

You'll also be able to lead projects and put forward your own ideas to sustain and improve the business.

Being an integral part of the visitor centre team, as a Brand Home Lead Guide, you'll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you'll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

You'll be responsible for driving the performance of the Brand Home Guides and through personal application be able to enhance the quality and experience of our tours.

 You'll also assist with ticket sales and promoting our brand.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required.

Flexibility is vital to the success of our business and many of our staff work flexibly in many different ways. Please talk to us about what flexibility means to you and don't let anything stop you from applying.


Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you'll see this nowhere better than in our Talisker Distillery.  Here you won't just stand on the shoulders of giants.  You'll take what they created and make it even better for those who come after you.  It's a career-defining responsibility.

We're looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We're looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well

It'd be great if you had your own personal bar license however this is not essential

Check out our Culture, Values and Purpose video to discover what it's like to work for Diageo  


Visit www.diageo-careers.com to apply today! Also visit us on Diageo LinkedIn.  


Worker Type :
Fixed Term Contract (Fixed Term)

Primary Location:
Talisker Visitors Centre

Additional Locations :

Job Posting Start Date :