At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That's why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you'll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we'll reward your achievements.
The opportunity is here!
Credit Management Expert
Purpose of the Job
Credit management expert is the owner of the elaborate process and technology knowledge and it's retention in the credit and collections team for the country, as well as responsible for credit-collections activities of the full Nordics portfolios. The expert is accountable for providing technical expertise support and training to the collections team members, lead & drive the implementation of new processes and improving the existing processes, supporting cross-team and cross-country collections process standardization and acting as a project management SPOC for Global and EUR Zone project initiatives, mainly focused on the Nordics scope.
Lead the implementation of new transformed ways of working along with updated ITsolution
Execute credit-collections activities for the customers with significant impact on the business and high complexity of accounting / commercial relationships
Support standardization of processes and procedures
Manage the customer portfolio of Denmark and lead the other Nordics scopes
Take lead in the project aimed to improving processes and technology for credit-collections, support change management with Sales, customers and OTC teams.
Overdue and Cash Flow
Solutions Excellence Program
Key contacts: (internal - external)
Sales Finance Managers
OTC credit-collections team
CSC (customer service centres) Back-office teams
GCC (global capability centres) OTC team in India
BU Cash Flow manager
Debt portfolio monitoring and Credit and collections management:
Collections of account receivables for key account customers and accounts with significant commercial importance or complex accounting
Customer account maintenance, clean-up and clearing incl. deductions reconciliation and work on unallocated cash items
Regular review of customer payment behavior, credit risk assessment and credit limit calculation
Manage order release, incl. approval within threshold defined by Credit Policy and credit management procedures
Prepare and lead the regular collections routine meetings with Sales teams
Process improvement and process expertize support
Constant review of the existing process flow and identification of process gaps to be resolved and opportunities to increase efficiencies within the team
Coordinate the process improvements and transformations in the Nordics C&C scope
Support the implementation of standard processes for new activities performed by the team
Provide training, consultancy and coaching to the team on E2E process execution in credit collections and OTC area
Together with the team identify and resolve overdue and commercial losses issues caused by process issues
Evaluate compliance to policies and internal procedures for the credit management and collections processes, create the action plan and follow-up its completion with the teams to increase the compliance
Monitor the updates and changes of legislation and / or business environment which might affect collections and credit management, communicate with the Credit manager and the team reg the change
Assist in developing procedures for non-recurring transactions and events, training new employees within the role (initial training, internal training plan, various operating applications)
Process reviewing, gap identification and efficiency proposition
Process Implementation support
Team Training, consultancy, and coaching on E2E Credit & Collections and order to cash.
Policies compliance evaluation, planning, execution and follow up.
Technical support and relationship management:
Procedure development assistance
Role on system management via SAP, Financial Supply Chain
Management, Salesforce.com, and others.
Follow up with IT Department on raised incidents and resolution
Monitor user-acceptance within the team
Take part in training for new IT tools implementation
Support relationship building externally and internally
Establishing and maintaining relationships with bailiff and lawyers
Interfacing with other (Zone capability center) and GCC (Global capability center) teams Support escalation and approval management for critical tasks.
Ensure compliance with credit management principles, ZCC standards, AB InBev policies and SLAs
Create and maintain a positive work environment
Ensure delivery of business results by meeting or exceeding all contractual service level agreements
Assist in developing procedures for non-recurring transactions and events
Ensure compliance with all safety procedures and safety training requirements
Assist relationship building between the ZCC, business unit and customers
Assist in establishing and maintaining appropriate relationships with key collection agencies
Interface with other ZCC teams to ensure compliance with cross-team responsibilities
Qualifications and Technical competencies required
3 years prior related position experience required in Finance and / or Commercial, Sales
Understanding of Credit management, Risk Analysis, Control and Customer relationships management
Experience in stakeholder management with commercial function and customers
Work in a multi-cultural environment
High level of service mindset
Strong analytical and problem solving skills
Stakeholder management skills
Ability to work on own initiative and prioritize workload effectively
Strong communication skills both oral and written; have the ability to simplify complex issues
Good negotiation skills
Excellent interpersonal skills
Ability to influence without any direct reporting relationship
Capable of being entrusted with "confidential" information
Ability to take the lead in the daily operations in the Nordics scope
Ability to build productive working relationships - internally and externally
Ability to generate team cooperation and be flexible with position duties and scope of work
Computer skills (MS Office)
Knowledge of SAP application
Fluent English in speaking, reading and writing required
Fluent 2nd language (speaking, reading and writing) - Danish