AB InBev

Credit Management Senior Specialist FR


At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.

That's why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.

At AB InBev you'll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we'll reward your achievements.

The opportunity is here!

Senior Credit Management Specialist

Job purpose

Senior Collections Specialist is responsible for:

  • Maintaining a ledger of accounts - collection of overdue and over-limit accounts and minimizing financial risks to AB InBev.

  • Providing support to the team and Supervisor with coaching and training of employees on WOW and company policies.

Business environment

Main characteristics:

  • Work in a quick changing environment

  • Ensure full flexibility within the team to meet existing and future business needs

  • Manage timely interactions with sales, finance and collections teams on all collections related activities

  • Address all queries and escalations timely and effectively from customer and all internal teams

Key dimensions:

  • Overdues & Commercial Losses

  • Bad debts

  • Unallocated cash

  • Disputes evolution

  • Solutions Excellence Program

Key contacts: (internal - external)

  • Credit Manager FR / IT

  • Sales teams

  • Customers

  • Credit-collections team in ZCC

  • CSC (customer service centers) Back-office teams in FR / IT

  • GCC (global capability centers) OTC team in India

  • FR / IT Controller (Finance)

  • BU South Control Lead

  • FR / IT Legal dept.

  • BU South Cash Flow manager

  • Internal auditors


  • Manage credit and collection activities:

  • Monitor the overdue accounts

  • Dispute/query management

  • Oversee customer calling to align payment dates (proactive and reactive) and amount to be paid

  • Perform account reconciliation

  • Monitor customers on payment plans

  • Ensure copies of documentation (invoices, credit notes, account statements...) are provided to customers

  • Evaluate the credit risk and calculate credit limits for customer accounts

  • Perform order block and release as required by Credit Policy

  • Review and recommend enhancements for improving the current work flow in order to increase efficiency within the process

  • Perform other duties as requested by the Supervisor

Develop and perform the process training:

  • Create and maintain training documentation (SOPs / L5)

  • Coach and train new employees

  • Review and recommend enhancements for improving the current work flow in order to increase efficiency within the process

Assist Relationship Management

  • Support relationship building between the ZCC (Zone capability center) in Prague, GCC (Global capability center) in Bangalore, Sales teams in country and external customers (clients)

  • Assist in establishing and maintaining appropriate relationships with external credit agencies

Interactions with network of centers teams

  • Interface with other ZCC (Zone capability center) and GCC (Global capability center) teams to ensure compliance with cross-team responsibilities

  • Support escalation management and approval management for all critical tasks executed by ZCC and GCC teams

  • Management

  • Ensure compliance with credit management principles, ZCC standards, AB InBev policies and SLAs

  • Create and maintain a positive work environment

  • Ensure delivery of business results by meeting or exceeding all contractual service level agreements

  • Assist in developing procedures for non-recurring transactions and events

  • Ensure compliance with all safety procedures and safety training requirements

Develop people

  • Initial training, internal training plan, various operating applications

  • Relationship management

  • Assist relationship building between the ZCC, business unit and customers

  • Assist in establishing and maintaining appropriate relationships with key collection agencies

  • Interface with other ZCC teams to ensure compliance with cross-team responsibilities

    Qualifications and Technical competencies required


  • Undergraduate degree in Finance or related field or related experience


  • 2 years prior related position experience required

Behavioural Competencies

  • Work in a multi-cultural environment

  • High level of service mindset

  • Coordinating skills

  • Basic business sense

  • Good analytical and problem solving skills

  • Dynamic

  • Results orientated

  • Ability to lead by example and demonstrate alignment to company culture

Interpersonal Expertise

  • Capable of being entrusted with "confidential" information

  • Ability to build productive working relationships - internally and externally

  • Ability to communicate effectively both orally and in writing

  • Ability to generate team cooperation

  • Ability to be flexible with position duties and scope of work

Technical Competencies:

  • Computer skills (MS Office)

  • Able to work on own initiative and prioritize workload effectively

Language skills

  • Fluent English in speaking, reading and writing required

  • Fluent 2nd language (speaking, reading and writing) - French

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