Customer Collaboration Manager

Central London, England

Job Description :

About Diageo Global Travel:

Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

Global Travel (GT) operates in the unique and exclusive Travel Retail (Duty Free) sector. Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land border stores, on-board airlines, ferries and cruise ships, along with some non-retail and diplomatic sales) as well as its own unique commercial landscape (operating 24/7 across multiple languages and currencies with 200+ nationalities travelling annually). GT is the only market in Diageo which offers global scope and market accountability and is a strategically important market for Diageo in terms of both profit and NSV.

This role reports through our International Supply Center (ISC) which includes centers of excellence (COE) for Planning and Logistics as well as 'in market' Supply Chain teams across Europe and Global Travel. The Customer Collaboration role provides the opportunity to work in an international team, experiencing the variety of both the ISC & GT businesses. Operating in a diverse, dynamic environment, this role functions across a multi-country, multi-currency and multiple time zonal setting, serving a wide diversity of customers and operating in a complex mix of regulatory environments.

Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community

Global Travel operates 4 key regions (Europe, APAC, Middle East & Americas) with c.1500 SKU's, 21 sourcing plants and a mixture of primary (export) and secondary supply chains.


Support the delivery of ISC and GT Market KPI's, through:

Delivery of our customer service promise:

  • Support customer service and logistics teams to deliver 'on target' service metrics and improve customer feedback scores

  • Define & implement collaborative S&OP processes with key accounts as enabler towards 1Plan and SC JBP's

  • Partner with Innovation & renovation planners to support flawless execution of Innovation pipeline with key accounts/locations

  • Own the quality improvement plan to ensure it is customer driven, responsive and fit for purpose

Customer Collaboration & Value Creation:

  • Define & embed joint Supply Chain plans with key accounts

  • Implement cost to serve processes to reduce end to end costs and simplify replenishment models

  • Review our existing routes to market/network by region and identify opportunities to simplify and codify approach

  • Define and implement business case for customer segmentation and differentiation

  • Own and delivery of the existing Cost of Goods (COGS) reduction pipeline

  • Partner with ISC on future productivity initiatives - define the priorities and drive commercial alignment and implementation

  • Support portfolio management process to simplify assortment, improve sales forecast accuracy and service

Qualifications & Experience:

  • Solid understanding of end to end supply chain operational processes e.g. DRP, MPS, inventory, conversion, logistics and customer service

  • 5 years + Supply Chain Logistics and/or Customer Service experience in CPG

  • Builds strong collaborative relationships within and outside of supply chain team.

  • Drive strategy through to execution - project management experience beneficial

  • Strong analytical (numerical), presentation & negotiation skills.

  • Can provide robust challenge, both internally and externally, to deliver required results.

  • Able to handle ambiguity and operates well in a fast-paced, changing environment.

  • Ability to understand the customer's individual and corporate requirements and match these to specific Diageo propositions.

  • Lead and drive change (continuous improvement) both internally and with the customer through different levels of stakeholder.

Worker Type :

Primary Location:
Park Royal 7HQ

Additional Locations :

Job Posting Start Date :

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