About the role
The Customer Planner is a key position within the EuropeanTravel Retail team. The role provides a critical link between GTR and the domestic teams to ensure that we provide customers with high levels of service. The primary responsibilities are managing and improving the Supply Chain, managing pricing, rebates for price promotions and monitoring our A&P spend for the region. The geograpical responsibility consists of 2 regions; GTR Nordics (Sweden,
Finland, Denmark, Norway, Iceland + Estonia) and GTR Iberia (Spain, Portugal, Andorra) Within Iberia sit´s also the
responsibility for European Cruise.
GTR is a brand building channel and it is the Customer Planner's responsibility to work to the highest standards of
operational excellence when we make changes to our brands and launch new products. The role therefore requires a full understanding of our supply chain (end to end) and our customers' complex internal processes.
The Customer Planner works with the Nordic and Iberia Commercial teams and Central Business Solutions to ensure that customer pricing and rebates are set up correctly and Customer Marketing to ensure the A&P budget is spent and
tracked each month. The Customer Planner is also responsible for tracking and measuring performance of our Brand Ambassadors within the region.
Key accountabilities and responsibilities
The Customer Planner will support Regional and Area Manager´s in their day to day operations to drive growth.
The Customer Planner role is the critical link in Supply Chain for all internal and external stakeholders. This means taking 'end to end' ownership of the Supply Chain for both Nordics region and Iberia within Travel Retail. This starts with the forecasting process and ends with delivery of the products to our customers. It is necessary to build strong working relationships with:
Customers to manage and improve our forecast accuracy
S&OP team to deliver a rolling demand plan that ensures best in class stock availability
Customer Service team to deliver best in class customer service
Underpinning the Travel Retail channel strategy to build brands are key initiatives including brand relaunches and Travel
Retail exclusives. These initiatives are complex and need project managing. The Customer Planner will take responsibility for delivering numerous parts of each initiative and use the Initiatives Tracker to communicate milestones and next steps with key stakeholders.
The Nordic & Iberia Travel Retail region includes customers working in many channels (airports, airlines, cruise, ferry,wholesale etc) and all channels have different trade terms and ways of working that needs to be implemented and monitored.
The location of the role is in Stockholm, Sweden but will require moderate travels mainly to Spain from time to time to work side by side with the commercial team.
The Customer Planner will also work closely with the Finance team to manage customer pricing and the Central Business Solutions Team to manage rebates.
One of the key development opportunities in the role is to drive the commercial agenda by working with Regional & Area Manager´s to identify revenue growth and cost saving opportunities.
Measures of success
Forecast accuracy as measured by the S&OP team
Rebates are set up correctly to ensure that enough money has been accrued to pay customer invoices
Purchase Order numbers are created and goods receipted. A&P tracker is kept up to date each month
Sales trackers to measure Retail Ambassador performance are updated monthly
Critical experiences for success
This role requires a broad range of skills and behaviours. The most important are:
Communication Skills: working across a number of different functions requires direct contact with many stakeholders. You need the ability to influence internal and external relationships both cross functionally and hierarchically.
Initiative & Resourcefulness: The Travel Retail channel should be viewed through a commercial lens and you need to find effective ways of working with the GTR and domestic teams to deliver top line growth or cost savings. This requires relentless commitment to continuous improvement whether it is trying to do existing things better or proactively identifying new opportunities.
Resilience: you will face internal and external challenges in this unique role and you need the determination and resolve to overcome them. This requires a positive 'can do' attitude and clarity about the benefit that your actions bring to the business.
You will be responsible for delivering specific performance objectives and you will have to use your own initiative,working with BML systems, processes and colleagues to achieve them. This role should be seen as a potential springboard for future roles across different functions and channels. It therefore requires someone.
Previous experience of SAP & SRM is preferable because these are the systems used in Supply Chain and Finance
Previous experience of BI is preferable and experience of data analysis and interpretation is critical
The candidate needs to be numerate and fastidious
Fluent in English and Spanish
Our ways of working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire. We're caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. We're passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul. We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we're most proud of: our True Heart and Winning Spirit - both in our home markets and across the world.