About the role
As Senior Analyst, IT services, you work on several IT solutions â€" within Business Intelligence, ERP Services, Commercial. You are a key contributor to a project affecting your solutions and usually you own a large part of the project scope.
You are responsible for gathering and translating business requirements into detailed function specifications and managing requests for changes to the specifications. You assist the business in determining how business requirements are integrated into the other processes. You ensure documentation is up to date. You are in touch with the markets â€" usually working closely with the super-users of your application/solution and you work with our external delivery partners to develop or support our solutions.
This role brings a strong knowledge of current technology and IT capabilities (SAP, BI solution, commercial systems â€" depending on which area you focus on), expertise in multiple business areas as well.
In this role you may support project definition, initial cost assessment of projects and integration of various project suppliers and vendors. Depending on your availability and capacity, you may also evolve by running the network of key users / super-users in the regions/markets and/or the level 3 support management.
At this position, you will typically report to a (Associate) Manager, IT Programs or IT Services.
Key accountabilities and responsibilities
Requirements gathering and functional specifications development
Perform system Administrator functions such as updating dimensions and loading data.
Perform troubleshooting of user issues/complaints.
Develop and review design specifications for solutions/applications (ERP services, BI,..) to support the business processes (implementation and/or change)
Assist in developing solution/application architecture
Review technical specifications
Assist with the creation and execution test plans to ensure that the functional and business requirements are met by the provided solution
Create and maintain documentation for configuration throughout the system development lifecycle
Train super users/end-users on established programs
Ensure assigned project deliverables stay within stated timelines, scope, and costs
Provide management with accurate and timely status reports of all projects/scope as assigned
Work effectively and productively with technical and functional resources
Guides continuous improvement efforts for the solution, develop business cases, understand your users
Business and IT organization engagement
Develop your network, internally and externally and leverage it
Create strong and trusting relationship with your key business partners, super-users and IT colleagues
Level of Communication:
Adapt and Exchange (reach agreement)
Innovation : Identify, develop, and make improvements to new ideas, techniques, procedures, services, or products:
Measures of success
Measures â€" Scope of the project you own is delivered with quality, on time and within budget
Critical experiences for success
To be successful in this role you will have/be:
Working understanding of Financial Planning and Reporting
Experience in creating, modifying specifications and configurations to meet specified requirements
Experience developing and executing integrated test plans
Experience working effectively in a cross functional team
Possess data analysis skills
Proficiency in English language skills
Experience with MS Excel (intermediate)
The following experiences are recommended:
Experience with IBM Cognos TM1, Planning Analytics and Controller
Experience with SAP BW
Experience in project management
Experience communicating technical solutions to the business
Experience/exposure to different markets dynamics/specificities/cultures
Fluent in another language
Living our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Bacardi in the future. We have a clearly defined Leadership Excellence framework, and you will be expected, as a senior leader to be a role model of all 6 elements: Focus Externally to Win / Drive Execution & Results / Lead Strategically & Know your Business / Make the Matrix Work / Lead by Example and Develop and Inspire Talent
Our ways of working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire. Weâ€™re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. Weâ€™re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul. We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what weâ€™re most proud of: our True Heart and Winning Spirit â€" both in our home markets and across the world.